Poor Customer Service

If you have a problem, it seems no-one but the person you first spoke to about it, is the only one who can help. What do I mean? Well here is my story. I went to the bank to collect some money sent to me via Western Union. Somewhere between the bank and where I went, I misplaced my voters identification card.
Luckily for me, I still have the Western Union receipt slip which has the details for my Voters Identification card. So I went to the bank and met a banking officer who told me she could help. She told me once I had the receipt, she would be able to retrieve my picture and details from their database. I was pleased and promised to come back the following day.
I did go back but unfortunately, the officer was not there. She had not gone to work that day so I asked if another officer could give me some assistance. I was told there was no-one else, except for that lady so I had to come back another time.
You can imagine how I felt. Why should one person be in charge of something that could be retrieved by anyone who had access to the database. I looked around the branch and something struck me as quite odd; I saw 3 customers sitting at different points of the banking hall had been waiting for a while for their respective  officers to report back to them. It seemed like it was taking forever and felt like the various officers had "disappeared" at the same time. Two of the poor chaps were tapping their feet and the third had bent his head and was staring at the floor. I felt sorry for them and then later that emotion vanished. Perhaps if they had been a bit more assertive, the would have been seen to by now....or then again I may be mistaking.

Generally in Ghana, customer service hardly exists and for me if you are providing a service, you have to really cater for all your customers in a manner that will make them return again and again. Every now and again, you meet a bright "star" who makes you smile or nod your head in agreement that the way they looked after you at your dinner table, or at the car wash, was special. However that is rare and there is so much room for improvement amongst those who provide services/products.

I hope I can write another piece about having received great customer service soon.